Company, grievance officer, IP notices — how to reach us on any formal matter.
In accordance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Digital Personal Data Protection Act, 2023, Trenlytics Cloudonomics (OPC) Private Limited designates a grievance officer to receive and address user grievances:
If you are not satisfied with our resolution, you may escalate under the DPDP Act to the Data Protection Board of India once it is constituted, or to the appropriate consumer forum.
For product complaints — billing issues, service errors, feature bugs, refund requests — please write to info@trenlytics.com. We respond personally to every complaint. Where the issue involves a subscription, we will confirm resolution or issue any due refund within 7 working days.
"HERE", "IT'S HERE", "ALL'S HERE", "HERE PRO", "FREEMIUM" as used in relation to this Service, and "TRENLYTICS CLOUDONOMICS" are trademarks or trademark applications of Trenlytics Cloudonomics (OPC) Private Limited. Use of these marks in commerce, or in a way likely to cause confusion as to source, requires prior written permission.
If you believe your intellectual property is being infringed by content on this website or by an HERE user, please send a written notice to info@trenlytics.com including: (i) your identification and authority; (ii) the work claimed to be infringed; (iii) the location of the alleged infringement; (iv) a statement that the use is not authorised; and (v) a statement, under penalty of perjury, that the notice is accurate. We will respond within 15 working days.
Formal legal notices should be sent to info@trenlytics.com with subject line "Legal". We do not accept service of process by WhatsApp or social media.